Customise data encryption
How to encrypt ResScan Essentials files
ResScan Essentials adds a new layer of security. It lets clinicians encrypt patient files using a shared organisational password that helps home medical equipment providers, clinics and hospitals protect sensitive data.
Note
We recommend encrypting patient files to strengthen data security.
Set an organisational password to encrypt files:
From the Options tab, click Data security and encryption.
Select Set an organisational password for file encryption.
Enter your preferred strong password and click Save.
This password protects all patient files created or reopened later.
Note
When you enter the organisational password in the Data security and encryption tab, you can open all encrypted files without re-entering it.
Open an encrypted file
If you see a locked file icon 
beside on an encrypted file, it means the file was encrypted with a different organisational password than the one currently in use.
To open a locked file:
From the All patient files page, double-click on the locked file.
Enter the password used to encrypt the file.
(For a shared file, this would be a six-digit PIN or file password).
A screen appears to show the file is being decrypted.
Note
Let the decryption finish before taking any action.
Change organisational password
Clinics and home medical equipment providers may want to update their organisational password on occasion.
Important
If you have many files in ResScan Essentials, re-encryption may take some time. You can cancel the process, but we recommend letting it finish to avoid errors or incomplete encryption. A progress bar displays the re-encryption status.
To change the organisational password:
From the Options tab, select Data security and encryption.
Select Modify.
Create a new organisational password.
Verify that you wish to proceed with re-encryption.
When the re-encryption process is complete, it displays a Success screen.
Click Finish.
Patient files for all users are now encrypted with the new password.
Results panel
Some files may not accept the new password. This can happen if a file is open on another computer, was saved with a different organisational password, or is corrupted.
The Results panel lists each file that failed to encrypt and explains why it failed. When this happens, you have three options:
Retry all
Skip all and finish
Try to fix each issue individually:
Password mismatch: Click the key icon
to re-enter or update the password.File is open: Close the file, then try again.
Corrupted file: Try to re-encrypt the file or delete it if it can't be fixed.
Cancel re-encryption
You can stop the re-encryption process at any time. When you do, a confirmation screen displays asking if you want to cancel or continue. If you cancel, some files may keep the old password while others use the new one.